2ChooseLove warrants all rechargeable and battery-powered products against defects in materials and workmanship for a period of one (1) year from the date of purchase.
This warranty does not cover any damages caused by, misuse, normal wear & tear, neglect, tampering, water, unreasonable use, physical or natural destruction, loss/stolen, service performed by unauthorized service agencies, loss or damage to removable parts, or consequential damages or other external causes. Only manufacturer defects will qualify as a defective product and will be replaced at the discretion of 2ChooseLove.
Rechargeable products should be charged every few months to preserve battery life.
Registration is not needed to activate the product warranty. For a claim, the only information required, is a copy of your receipt and description of your claim.
WARNING: Products made of silicone may not be compatible with certain lubricants, creams and oils and may cause damage to your product and void your warranty.
To file a warranty claim, please complete the form, provide proof of purchase and include photos of the product and an explanation regarding the issue you are experiencing and a 2ChooseLove representative will contact you. Please do not return the defective product.
Please complete this form to submit a warranty claim.